Shipping Policy
At Vertx Pro Electronics Trading LLC, we strive to ensure that your shopping experience is as seamless as possible. Here’s an overview of our shipping policy:
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Delivery Timeframes:
- Within the UAE: We offer fast delivery, typically within 0-1 business days (excluding Sundays and public holidays).
- Other GCC Countries: Delivery times to other GCC countries are estimated between 5-10 business days, depending on the location.
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Shipping Charges:
- Within the UAE: We offer Free Delivery for orders above AED 400. For orders below AED 400, standard shipping charges will apply.
- For Other GCC Countries:
- For orders weighing up to 1 KG, shipping charges will be AED 350 via economy shipping mode.
- Shipping charges for other regions may vary depending on the shipping mode, weight, and volume of the products.
Please note that the final shipping charges will be calculated at checkout based on the destination and order details.
- Order Processing:
- Orders will be processed and shipped as soon as possible, with the delivery times stated above as general estimates. However, delays may occur due to unforeseen circumstances, such as public holidays, customs procedures, or other external factors. We will notify you if there are any delays in processing or shipping.
Return & Exchange Policy
At Vertx Pro Electronics Trading LLC, we want you to be fully satisfied with your purchase. If you are not satisfied, we offer the following return and exchange options:
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Return Policy:
- Eligibility for Returns: Returns are accepted within 7 days from the date of receiving the shipment, but only in cases where the product has a manufacturing defect.
- Non-Returnable Products: Items that have been opened or sealed packaging has been tampered with may not be eligible for a return.
- Condition for Return: All returned items must be in their original packaging, unused, and undamaged. If the product shows signs of misuse or improper handling, we will not accept the return.
- Return Process: To initiate a return, please contact our customer service team within 7 days of receiving the product. We will guide you through the return process, including the return address and any other relevant information.
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Exchange Policy:
- Eligibility for Exchange: You can exchange the product within 7 days from the date of receiving it if the product has a manufacturing defect or if the item you received is not the same as the one you ordered.
- Condition for Exchange: The product must be in original condition and packaging, with all accessories and documentation included.
- Non-Eligible Exchanges: If the product has been used, the packaging has been opened or damaged, or the seal is broken, we may not be able to process the exchange.
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Warranty:
- Most of the products we offer come with a 1-year warranty, which is provided by Vertx Pro Electronics Trading LLC. If a product is covered under manufacturer’s warranty, it will be explicitly stated on the product page.
- The warranty covers manufacturing defects only. Damages caused by misuse, accidental damage, or unauthorized repairs are not covered under the warranty.
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Important Information:
- Original Packaging: To ensure a smooth return or exchange process, please return the item in its original, undamaged packaging.
- Sealed Products: Some items may be non-returnable if the seal is broken. If you wish to return or exchange such products, please do not break the seal if you are unsure.
- Damaged or Faulty Products: If the product is faulty, damaged during delivery, or not as described, please notify us immediately so we can arrange for an exchange or return.
Contact Us
For any inquiries or issues regarding shipping, returns, exchanges, or warranties, please feel free to reach out to our customer service team at:
- Email: info@vertxglobal.com
- Phone: +971-4557 9581
- Website: www.vertxglobal.com
We are committed to ensuring your satisfaction with every purchase and are happy to assist you with any questions you may have.
Thank you for shopping with Vertx Pro Electronics Trading LLC!